A Work-at Home Company Profile

call center woman

1-800 FLOWERS still uses home-based call center agents but it now hires them through Suthernland CloudSource rather than hiring them directly.


Call Center

Company Description:

Headquartered on Long Island, NY, online florist hires call center agents in its work at home jobs. 1800FLOWERS hires temporary agents during its peak seasons but may keep on some high-performing home-based agents for permanent jobs.

(See more WAH holiday seasonal jobs.) The company has a brick-and-mortar call center in its Long Island headquarters. The 1-800-FLOWERS.COM’s customer contact call center handles calls for other brands such as Cheryl & Company Gourmet Cookies, The Popcorn Factory and Fannie May Chocolates.

Types of Work-at-Home Jobs at 1800FLOWERS.com:

Agents perform customer service and sales. Taking inbound calls, agents complete transactions using multiple software applications. Agents bilingual in Spanish may be paid more.

Agents are employees, not independent contractors. (See more employment call center jobs.) However, most agents are hired on a seasonal, temporary basis (Mother's Day, Valentine's Day, Christmas, etc.). Typically during the peak season agents are needed for full time work.

Pay and Benefits:

Pay is around $9/hour. Agents are paid an hourly rate for both time on and off the phone. Training is paid.

While the company does offer benefits to its full-time employees, most of these jobs are seasonal, temporary jobs.

Applying for 1-800-FLOWERS Jobs:

1800FLOWERS jobs page keeps its job description for work-at-home agents up all year, but it typically hires seasonally. If it is not hiring, you may submit your email to be contacted when it is.

It will begin the hiring process months before major holidays.

The application process begins by creating a login and collecting basic information (including whether you live in one of the states in which the company hires), then candidates are asked to do an assessment that asks a series of 50 personality-related, personal history questions. Next, an assessment will ask 100 questions about how you feel about various workplace issues. If you pass that assessment, you will be asked to view a 15-minute simulation of the online training. After the simulation you will be asked to perform a sample call for evaluation.

Your state not listed? Find a Call Center Job in Your State or a Call Center Job in Canada.

Want to see more profiles like this? Home Call Center Company Profiles

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