Alorica (Formerly West at Home) Virtual Call Center Jobs

What It's Like to Work for Alorica at Home

Phone headset on desk
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Alorica at Home employs thousands of home-based agents across the country. The company offers agents the flexibility they need for their schedules and life priorities. Alorica at Home is a customer care outsourcing firm. It acquired virtual call center West at Home in early 2015 and runs its operations in much the same manner as West at Home did, employing virtual call center agents to provide customer service for its varied list of clients.

Types of Work-at-Home Opportunities With Alorica at Home

Alorica at Home hires its agents as employees, not independent contractors, so workers are guaranteed the minimum wage in their states. They receive inbound calls and perform services such as sales, customer service, billing, surveys, account management, online chat and technical support. Bilingual call center and interpretation jobs are also available. Paid training is done online via self-paced tutorials.

Pay and Benefits

Alorica agents are paid on a per-call or per-minute basis. However, since agents are employees, they must receive the minimum wage in their state. When not enough calls come in for an agent to earn minimum wage on a per-call or per-minute rate, the agent receives the state's minimum wage. Agents are paid every two weeks via check, direct deposit or pay card. The company does not offer paid time off or pay for medical benefits.

However, it does give employees the option to purchase medical and dental benefits. Agents must be available to work at least 10 hours per week.

Applying to Alorica at Home

To apply for a position, click the "Apply Now" button on the company's website and fill out the application. Set some time aside to do this because the application is extensive.

You must be at least 18 years old and have a minimum of a high school diploma or a GED, but some college education is considered favorably. You should be comfortable navigating through a computer.

After the application is accepted, applicants are invited (or not) to do a series of online skills and behavioral assessments. After that, an offer may be issued.

After a preliminary offer is made, applicants pay a non-refundable fee of about $30 for a criminal background check. There may also be a drug test. There may be ongoing paid training about products and services that clients offer.

Technical Requirements

Agents must provide their computer, landline phone service, internet service, and corded telephone. The requirements are much like those of other home call centers.  Alorica lists the equipment and supplies you need on its website. They include:

  • PC (no Macs)
  • 17-inch monitor or larger
  • OS version Windows Vista, Windows 7, Windows 8 and 8.1, and Windows 10
  • 1GB RAM minimum
  • Minimum processor speed of 1 GHz or better on multicore processors and 1.4 GHz on single-core processors
  • Minimum graphic resolution: 1024 x 768
  • Sound card with speakers or headset for training audio
  • Headset that attaches to your phone for call processing
  • DSL, cable or fiber option connection (no dial-up, satellite or 4G wireless connections)

Geographic Restrictions

Alorica at Home operates in the United States only, but it does not hire in all states. Even in the states where it does hire, it does not hire in all counties or areas. Early in the application process, it asks for your state and lets you know whether you are eligible. 

If your state is not listed, find a Call Center Job in Your State or a Call Center Job in Canada.

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