An Overview of Working As an Apple At-home Advisor

A Work at Home Job Profile

Phone headset on desk
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About Apple

Apple Inc. (commonly known as Apple) is an American multinational technology company headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, computer software, online services, and personal computers. You are most certainly aware of their products which include the iPhone, the iPad, the iPod, the iMac, Apple TV, iTunes and the iOS operating system, which together, arguably, have changed all of our lives.

About AppleCare

Most Apple hardware comes with a one-year limited warranty and up to 90 days of complimentary telephone technical support, which is provided by AppleCare. Only AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call. They have won numerous awards for service excellence, including J.D. Powers' customer satisfaction study for many years in a row.

Most of AppleCare's home-based customer service jobs, called Apple At-Home Advisors, are virtual call center positions (which includes chat).

About Apple At-Home Advisors

Apple At-Home Advisor jobs are full- or part-time employment positions in a call center, not as independent contractors. As the customer's first point of contact, At-Home Advisors assess issues and troubleshoot. Specifically, they provide support for iPhone, iPod, iPad, iMac, MacBook, MacBook Pro, Mac Pro, AirPort, and Apple TV.

Bilingual skills can be a plus in getting one of these positions. Among the languages desired are French, Portuguese, Spanish, Japanese and German. (See more bilingual call center jobs.)

Apple hires both permanent and temporary (seasonal) work-at-home employees. See more companies with holiday WAH jobs.

Also See: More Work-at-Home Company Profiles

The company also hires home-based call center managers to oversee the At-Home Advisors.

  • Hours: Student positions are part-time during school sessions (minimum of 16 hours a week) and full-time during breaks and summer. Non-students must commit to 20 hours a week with the possibility of more or less depending on needs. Because of high demand on holidays, AppleCare call center agents must be available to work holidays. Advisors work varied shifts on a 7-day schedule (including nights and weekends).
  • Training: Paid training is four weeks long and full time. Advisors train from home, accessing instructors via a virtual environment. They learn about Apple products, troubleshooting, customer support, and the job's tools and processes.
  • Qualifications: For non-students applying for these positions, two years of experience in technical troubleshooting (in-person or on the phone) is required. Both students and non-students need experience with the iOS, smartphones, tablets, PCs or Macs. According to Apple, an At-Home Advisor should be "passionate about technology and experienced with computers," have good people skills and able to work independently. Student applicants must be currently enrolled on the campus at which Apple is recruiting and have a 2.7 cumulative GPA.Aa satisfactory criminal background check are also required for At-Home Advisors. For those applying for the chat positions, typing of 40 WPM is required.

    Pay and Benefits

    Apple provides an iMac for use while working from home. Its website touts a "great benefits package, competitive pay, and an employee discount on Apple products." Posters on glassdoor.com report the hourly pay as about $10-16 per hour.

    Home Office Requirements

    Apple's office requirements differ from the typical home call center office requirements because it provides not only a computer to its call center agents but a headset as well. However, it does require a room with a door to keep out noise, a desk, an ergonomic adjustable chair, a dedicated telephone line, and an Internet connection meeting certain requirements.

    Hiring Locations

    While the main focus of the Apple At-Home program is the United States (hiring in more than 30 states), Apple also occasionally recruits for this program in Toronto, Canada; Cork, Ireland; and Sydney, Australia.

    At one time an Apple At-Home Advisor's home office had to be within 100 miles of the city designated in the job description; now, though, it will hire for these positions from anywhere in the U.S..

    However, it's college program for At-Home Advisors still only hires from specific college campuses. These include:

    • University of Arizona
    • Arizona State
    • California State
    • San Diego State
    • Louisiana State
    • Texas State
    • Texas A&M
    • University of Florida, Gainesville
    • University of Georgia, Athens
    • University of Oregon, Eugene
    • University of Nevada, Las Vegas
    • University of New Mexico
    • University of Utah

    Outside the United States

    • Toronto, Canada (French-speaking)
    • Cork Ireland (English-, French-, German-speaking)
    • Sydney, Australia

    Applying to Become an Apple At-Home Advisor

    To find Apple At-Home Advisor jobs, either go to the Apple At-Home Advisor web page or search Apple's corporate jobs database. The At-Home web page provides links to access to the non-student U.S. positions, while the corporate jobs site lists all. Use "home" as a keyword to search the database or sort the job categories as "Customer Service and Support."

    To apply for a job at Apple you must have or create an AppleID. This is the same as a MobileMe ID or what you would use to access the iTunes Store, Apple Online Store or iChat.