Convergys

A Work-at-Home Company Profile

Convergys
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Company Description:

The Cincinnati-based outsourcing company with 70,000 employees bills itself as "global, Fortune 500 leader in relationship management." Convergys offers call center services to a range of other corporations. It has 85 facilities across the United States, Canada and the United Kingdom, and a large number of work-at-home positions.

Industry:

Call Center

Types of Work-at-Home Positions at Convergys:

Convergys offers English-only call center and bilingual call center jobs in the fields of tech support, sales and customer service.

Positions are employment not independent contracting. For more information on the distinction between employees and contractors, see Self-Employment or Employment: Which Is Better? then see more employment call center jobs.

Glassdoor.com reports pay at around $9-10/hour for customer service reps and around $12 for technical support. Benefits include paid time off, life insurance. medical, dental and vision benefits, 401K, and tuition reimbursement as well as wage increases, performance bonuses, and sometimes sales incentives. 

Requirements:

Applicants need a high school diploma or GED, and one year of customer service experience. Calls come in through agents' computers so a landline  is not required for the job; however, a phone (cell is OK) is needed for training. While agents do provide their own computer (laptop is acceptable) that is hardwired to your Internet service, a headset and flash drive are provided by the company.

Agents must have 7-day-a-week availability.

Using Convergys Careers Page:

In order to apply for a Convergys career , go to the company's web page. You must first complete a system check on your computer before you can even see what jobs are available. This system check must be done in Internet Explorer.

You must also choose U.S., Canada or the United Kingdom. An interview and assessment are part of the application process.

Geographic Restrictions:

In the U.S., Convergys hires work-at-home positions in these states. Some positions may require you to live within a certain distance of a particular city.

For more telecommuting jobs, see this directory of work-at-home companies. For more profiles like this, see these work-at-home call center company profiles.

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