The Cincinnati-based outsourcing company with 70,000 employees bills itself as "global, Fortune 500 leader in relationship management." Convergys offers call center services to a range of other corporations. It has 85 facilities across the United States, Canada and the United Kingdom, and a large number of work-at-home positions.
Types of Work-at-Home Positions at Convergys:
The Convergys Anywhere program within the company offers English-only call center as well as bilingual call center jobs in three areas: tech support, sales and customer service.
Positions are employment not independent contracting. (For more information on the distinction between employees and contractors, see Self-Employment or Employment: Which Is Better? or see more employment call center jobs.) Applicants' answers to the questions during the application process, their qualifications and their experience determine which type of position they may be offered.
Glassdoor.com reports pay at around $9-10/hour for customer service reps and around $12 for technical support. Benefits include paid time off, life insurance, medical, dental and vision benefits, 401K, and tuition reimbursement as well as wage increases, performance bonuses, and for some postions sales incentives.
Applicants need to have a high school diploma or GED, and one year of customer service experience. To be considered for a sales position, a year of sales experience is necessary. Calls come in through agents' computers so a landline is not required for the job; however, a phone (cell is OK) is needed for training.
Agents provide their own computer (laptop is acceptable) that is hardwired to your Internet service. Computers must be less than six years old. The monitor must a minimum of 17 inches (capable of 1024 x 768), and a flat panel display is highly recommended (televisions cannot be used as monitors). Laptops can have external monitors.
An approved headset and flash drive are required. Knowing how to troubleshoot your own computer issues will be an asset on the job.
Agents must have 7-day-a-week availability, but specific schedules will be discussed during the interview process.
Using Convergys Careers Page:
In order to apply for a Convergys career, go to the company's web page. You must first complete a system check on your computer before you can even see what jobs are available. This system check must be done in Internet Explorer. You must also choose U.S., Canada or the United Kingdom. Sort the posts by your area then type "work at home" in the search box. An interview and online assessment are part of the application process.
In the U.S., Convergys hires work-at-home positions in these states. Some positions may require you to live within a certain distance of a particular city.
- North Carolina
- North Dakota
- South Carolina
- South Dakota
- West Virginia
For more telecommuting jobs, see this directory of work-at-home companies.
For more profiles like this, see these work-at-home call center company profiles.
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