01 of 07
7 DIY Tips Before You Call a Washer Repair Tech
I've interviewed dozens of washer and dryer repair technicians and watched them make repairs. As I listened, I learned that many of the problems can be solved without a service call; even by the mechanically challenged.
Here are seven tips to help you problem solve when your washer isn't working properly. These may save you the expense of a service call or eliminate some issues so the problem is easier for the technician to solve.
Problem: Washer won't run
Check to be sure the washer is plugged in. This seems so simple but repairmen get paid when that's all it takes to make an appliance work. Plugs can get bumped loose by animals or fallen objects.
If that doesn't work, move on to the next item to check.Continue to 2 of 7 below.
02 of 07
Tip 2: Check the Breaker Box
Problem: Washer is plugged in but still won't work
Once you've made sure the washer is properly plugged into the electrical outlet and it still won't run, it's time to check your central home electrical box to see if a fuse has blown or a circuit breaker has tripped.
You may be able to replace the fuse or turn the breaker back on. If this happens frequently, call an electrician immediately!
Problem: Washer is plugged in, breakers are fine but it still won't work
Today's washers, both front and top load models, require a lid switch to engage for the washer to work. These switches can break and have to be replaced. They can also just get "gunked up" with lint and detergent residue. Use a cotton swab and a bit of rubbing alcohol to clean the contact areas. You'll be amazed.Continue to 3 of 7 below.
03 of 07
Tip 3: No Water Coming In
If you've established electrical power, the next thing you need is water. Here's what to do if there is no water coming into the washer.
Problem: No water is entering the machine
Be sure the water valves are open. You should have two valves - a hot and a cold. They may be marked or signified by a red/blue knob or switch. Even if you always wash in cold water, some washers won't operate unless both valves are open. If your machine is getting water but it fills very slowly, you may just need to open the valve more.
Problem: Water valves are open and still washer won't fill
If the washer won't fill and the water valves are open, you may have a clog in the filter screen. Unplug the machine. Turn off the water valves. Get a bucket to catch the remaining water in the hoses. Unscrew the hoses from your machine and check to see if there is a clog in the filter. A simple cleaning may do the trick to get your washer working again.Continue to 4 of 7 below.
04 of 07
Tip 4: Loud Noises
Problem: Washer is making a terrible noise
This often happens because the washer has been loaded improperly or the laundry has shifted during the cycle. For standard top load washers, never load clothing on just one side of the central agitator, distribute it evenly around the washer's tub. For high efficiency top load washers with no central agitator, the problem can be overloading. In front load models, the noises can come if the machine is underloaded and one heavy item is being flung around during the final spin.
If the thumping occurs during a cycle (usually the spin cycle), simply stop the machine and redistribute the wet clothing.
Problem: Washer is making weird noises
Humming, clicking or gurgling can be caused by objects caught in the washer's drum or internal mechanisms, clogged drains or internal sensors. Clicking or gurgling often signals an object caught in the water pump or drain line. These are easily accessed for cleaning (most front load washers have a little door near the bottom to check). You'll probably find a button, coin or tiny toy inside. Another reminder to check pockets before loading clothes.
If your washer is making squealing or screeching noises, this indicates an internal mechanical problem that will require a service call.
Problem: Washer makes terrible noise and vibrates wildly
If after rebalancing the load of wet clothes the washer is still noisy and vibrates, the washer is now off-balance. You must take steps to level the washer or it will never be quiet and further damage can occur.Continue to 5 of 7 below.
05 of 07
Tip 5: Washer Leaks
Problem: Water puddles on the floor
The first thing to check is the washer's hoses connection to the hot and cold water valves. Use a dry hand or a paper towel to run down the length of each hose. If you find any dampness, tighten immediately. If the hose appears to have small splits, replace immediately. A burst water hose burst is a huge mess and damages walls and floors. Washer hose should be checked and replaced regularly to prevent this problem.
Pay attention to where the puddle is located - front of washer, back of washer. The location will give you a hint as to what to do next.
Problem: Soapy puddles on the floor
If you have a front-loading machine, be certain that you are using an HE - high efficiency - detergent. These are formulated to be low-sudsing and to be used in the lower levels of water in a front-loading washer.
Front-loading machines have a small overflow system usually on the back of the machine. If you have too many suds, they are probably escaping from there.Continue to 6 of 7 below.
06 of 07
Tip 6: Clothes are too Wet after Final Spin Cycle
Problem: Clothes are still too wet after spin cycle
If your clothing is still quite wet after the spin cycle, first check to see if the drain hose is kinked or crushed. If your washer "dances" during cycles, it may have moved and kinked the hose.
The water pump may be clogged with lint or a small object. If the pump isn't allowed to work freely and properly, the water drains out too slowly and leaves your clothes wet. Clean it out (this does not require removing the pump). Even a little lint can slow the draining.
If that is not the problem, the drain hose could be clogged with lint or hair. It can easily be cleaned with a thin, long-handled brush. Pet shops carry the brushes to clean aquarium tubes if you can't find one at the hardware store.Continue to 7 of 7 below.
07 of 07
Tip 7: No Clue What's Wrong with the Washer
Problem: No clue what's wrong with the washer
Hopefully you've kept the operating manual. Get it out and read it! You may just find the answer to your question. If you don't have the manual, visit the manufacturer's website or one of these sites to download a manual. It may take a little time but it's much less expensive than a repair call.
Problem: You've read the manual and still have no clue
One last thing to do before calling a repairman is to visit online appliance repair sites. A helpful site is Repair Clinic.com.
Or, take a look at problems/solutions from other readers: