A Work-at-Home Company Profile

Medical Call Center Jobs


Health Care, Medical Call Center

Company Description:

Formed in 1996, medical outsourcing company Fonemed provides telephone triage services to its clients, which are physician practices, managed-care organizations, third party administrators, disease management providers, private employers and associations throughout North America.

Types of Work-at-Home Positions at Fonemed:

Fonemed hires registered nurses (RN license in state of residence required) from the U.S. and Canada to give health advice to callers using Barton Schmitt/David Thompson telephone triage guidelines.

This is a fast-paced jobs, and employees should be able to work fast, taking 4-5 triage calls per hour. Telephone triage nurses are compensated on a per-call basis with a minimum per-hour paid if call volume is low.

Requirements and Qualifications:

Company looks for three years of clinical experience in pediatrics and adults, plus one year experience using electronic triage software and computerized medical protocols/guidelines. Some weekend work is required. High speed Internet and a room with a door are required for the call center's home office. A landline phone is required, but the cost is reimbursed.

Fonemed hires in states with 24 Nurse Licensure Compact and where it already has employees. These states include:

  • Arizona
  • Arkansas
  • California
  • Colorado
  • Delaware
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Iowa
  • Kentucky
  • Maine
  • Maryland
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • New Hampshire
  • New Mexico
  • North Carolina
  • North Dakota
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Wisconsin


Compensation and Benefits at Fonemed:

Telephone triage nurses are compensated on a per-call basis with a minimum per hour paid when volume is low. The average number of calls per hour is 4 to 5. Some have reported that the per-call rate is $6/call.

Paid time off, 401K and medical insurance are among the employee benefits offered.

Using Fonemed's Employment Page:

Use Fonemed's employment website to apply by emailing your resume to address provided. The company contacts candidates when it has positions available. And after 6 months it deletes old resumes, so if you applied more than 6 months ago but didn't hear from Fonemed, it may be worthwhile to reapply.

More Companies With Medical Jobs From Home:

For more profiles of companies that hire nurses (and others with medical backgrounds) to work from home, click on the links below.



Companies listed in this or other work-at-home company profiles may or may not be hiring at this time. Please research job openings--reading their job posting and employment policies carefully with an eye toward how your skills match their needs--before initiating contact.

For more telecommuting jobs, see this directory of work-at home-companies or this list of work-at-home nursing jobs.