These companies offer work-at-home call center jobs to people who reside in Massachusetts. Although one might think a "work-at-home job might be performed from anywhere in the country, in fact, most companies with home call center jobs only hire in specific states--often due to state laws and minimum wage requirements. This list is by no means definitive, but these virtual call center companies hire for work at home positions in Massachusetts:
This business process outsourcing company (BPO) contracts with home-based technical support agents and customer service reps. Pay is a per-minute talk time rate that is up to $10 per hour.
This financial giant hires for its corporate travel division virtual travel agents and call center agents with experience in reservation systems in its Axcess@Home program. Bilingual agents needed also.
Apple At-Home is a work-at-home call center program from Apple that hires both college students and non-students for full- and part-time positions. It is part of the company's AppleCare division. Apple provides a computer and phone.
This company's home-based employees work in customer service, sales and B2B telemarketing as well as insurance auditor sand LPNs and RNs doing telehealth work. See more work-at-home insurance jobs and sales jobs from home.
Independent contractors receive inbound calls to do third party verification for utility, cable and financial services clients in these home-based call center jobs. Agents can choose shifts as short as two hours.
Pay is $8.50/hour. Agents bilingual in Spanish needed
The agents hired by this outsourcing company are independent contractors, not employees, The company contracts with people with various backgrounds including licensed insurance agents and those with experience in outbound sales, bilingual customer service (Spanish and French) and financial services. Agents' pay is based on minutes of talk time plus sales incentives. Agents must become "certified" to work for individual clients. The time the agent works toward this certification is not paid. Agents must pay at least $50 for a background check.
Home-based agents, who are employees, not contractors, receive inbound customer service and sales call for a variety of this BPO's clients. They are paid for training and once started receive $9/hour. Applicants who are offered a position must pay $45 for a background check. The hiring process for these call center jobs is online and by phone. Bilingual skills a plus; languages include Spanish, Mandarin, and Cantonese. Requires a minimum commitment of 20 hours per week with up to full-time available. More Bilingual Call Center Jobs
Independent contractor, virtual call center agents handle technical support, sales, ticketing and customer service for Working Solutions' clients.
There are also some work-at-home data entry and editing jobs.
There may be more companies on this list of call center companies that hire agents from Massachusetts.