If you live in North Carolina, have customer service or other specialized experience and can provide a quiet place to work in your home, check out these companies that hire North Carolina residents for work-at-home call center positions.
Accolade Support uses independent contractor agents for customer service, sales and tech phone support jobs. Payment is on a per-minute basis and it is determined by the type of experience required to serve its customers.
The company requires an absolutely quiet background as you work, but you set your own hours, so you can work around your family's schedule.
Alorica at Home
Alorica at Home employs thousands of remote customer service agents who are compensated on a per-minute or per-call basis. Because they are employees, not independent contractors, they are guaranteed North Carolina's minimum wage, even when the call volume is low. Training is paid. Interested applicants can find out more about becoming an agent at the company's website.
Amazon hires seasonal customer service call center representatives and other types of virtual employees who work from home. Virtual opportunities are not available in all areas, but North Carolina has been one of the active areas in the past. F
American Express hires home-based call agents with experience in customer service, sales, and human resources.
Bilingual agents have an advantage.
Apple At Home Advisors
Apple hires remote At Home Advisors from students at a select group of universities, among them the University of North Carolina, Chapel Hill. The remote call center program employs agents to work from home in its tech support and customer service division on a mostly seasonal basis.
Apple provides a computer and training to these employees. At Home Advisors—even part-time workers—receive a benefits package from Apple that includes product discounts and time off.
Voice, broadband and video service provider CenturyLink employs home-based call center agents in North Carolina. Call center agents perform technical customer service or are part of a virtual sales team. CenturyLink provides a base pay with sales incentives available.
Home-based call center agents for Convergys provide customer service, sales or technical support service to customers who call in. Part-time employees work 25-30 hours per week; full-time workers work 40 hours per week. All employees receive paid training and benefits.
This outsourcing company hires experienced independent contractors as virtual call center agents for customer service tasks, insurance sales, insurance claims, healthcare roadside service and inbound sales. Depending on the type of call, agents are paid based on minutes of talk time or on minutes plus commission. Some work solely on commission. Agents must go through unpaid certification to work for individual clients, and they must pay for their own background check.
Support.com provides remote client services and tech support using chat and phone agents. Qualifications vary depending on the position, but most require technical experience. The company provides an hourly wage plus benefits. See the listings for virtual positions with the company for details.
At Sykes, remote employees take inbound calls, which are both customer service and sales calls. They are paid for training, but applicants who are offered a position must pay for a background check. The hiring process for these call center jobs is online and by phone. Bilingual skill is a plus; languages include French, Spanish, Mandarin and Cantonese.
TeleNetwork is an outsourcing call center that hires work-at-home employees to serve as customer service representatives and to assist with internet services, desktop support, and security issues.
The company hires in only selected states, which include North Carolina. Full-time workers sign on for 30 to 40 hours a week, but part-time positions are available. Both classifications receive company benefits.
This global business process outsourcing company hires work-from-home associates in the U.S. and U.K. to serve as call agents and in other fields. Bilingual call center agents are needed. Benefits include paid training and a 401K for these part-time positions, which require 20 to 30 hours weekly.
Transcom is a global call center outsourcing firm that employs home-based customer service and tech support agents. Agents receive an hourly wage regardless of call volume and are offered online paid training.
Agents in these part-time and seasonal work-at-home call center jobs provide customer service, make reservations and provide roadside assistance. They are employment positions, not independent contractor positions.
Check out other companies that may hire agents from North Carolina on this list of call center companies.