Before current and former servicemembers and their family can acquire myPay Login privileges, they must first create a myPay account.
Although the process is fairly simple, it does require several detailed steps. The following step-by-step instructions are provided courtesy of DFAS. For easy reference, you may want to print these directions before continuing. You might also want to watch this nice YouTube tutorial.
Instructions for Creating a myPay Account
- If you haven't already done so, access the myPay Web site.
- Locate the "New User" section on the left side of the homepage. Click on "Create an Account."
- Enter your Social Security Number and the temporary password you should have received from myPay. Then click Accept/Submit.
- A new window will open containing two steps: “Create Login ID” and “Create Password.”
- Locate “Create Login ID.” Read the criteria for creating a new Login ID. Using your actual computer keyboard, enter your new Login ID in the edit field beside the words “Establish Your Login ID.” Be sure that your new Login ID conforms to the specified criteria. Hint: You may use your e-mail address as a Login ID.
- Now, scroll down to “Create Password.” Read the criteria for creating a new password. Select the alpha, numeric, and special characters of your new password. The characters of your selection will automatically appear masked in the edit field beside the words “Your New Password.” Be sure that your new Password conforms to the specified criteria.
- Click the radio button to the left of the words “Re-enter Your Password” and do exactly that. Again, the characters of your selection will automatically appear masked in the appropriate edit field. Click the “Accept/Submit” button.
- You will see a message confirming that your new Login ID and password have been established. Click the box at the bottom to continue. Note: If you receive a message telling you that your Login ID and password customization failed, it may be because the Login ID that you selected is already being used by another member. No two members can have the same Login ID. Simply try again using a different Login ID.
- Now it's time to select security questions that myPay will use to verify your identity if, for any reason, you need to reset your password in the future. You'll see a list of questions. Select eight--no more, no fewer.
- Once you've made your selections, you'll be taken to another screen where you'll enter your answers to each of the eight questions. Be sure to follow the guidelines on the page and don't make your answers too complicated. If you ever have to do a password reset, you'll need to answer the questions exactly as you do now. When you're done answering all the questions, click "Submit Answers" to continue.
- You'll get a message telling you that your password reset questions and answers have been submitted. Click the box to continue. If you get any error message, you'll be directed to go back and correct whatever mistake you made.
- Now you'll have to enter your email address twice. When you're done, click the “Accept/Submit” button.
- You'll get a window asking you to verify your email address.If it's correct, click Yes.Or click No if you need to make any changes.
- Congratulations -- you're done!
The process of setting up a myPay account may seem a little overwhelming, but if you take your time, it is pretty easy.
If you need help, you can always call the DFAS Customer Care Center, 1-800-321-1080, Monday through Friday, 8 a.m. to 5 p.m. Eastern time.
Updated by Armin Brott, July 2016