LiveOps

A Work-at-Home Company Profile

USA, New Jersey, Jersey City, Young office worker talking on headset and typing
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Industry:

Call Center

Company Description:

Based in Santa Clara, CA, this privately held company provides call center outsourcing to clients using only U.S.-based home call center agents. Its more than 20,000 virtual call center agents are all independent contractors.

Company hires in these U.S. States: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, West Virginia, and Wyoming, and Washington D.C.

Types of Work at Home Opportunities:

Most calls are inbound sales calls; however there are several types of center agent positions:

  • Advanced sales agent - According to LiveOps's web page, the average advanced sales agent can invoice $9.62 per 30 minute block.
  • Outbound agents - According to LiveOps's web page, the average Outbound Agent makes $5.25 per 30 minute block but incentives are available.
  • Bilingual agents - French and Spanish
  • Roadside assistance agent - inbound/outbound sales, customer service and dispatch
  • Licensed insurance agent - sales
  • Insurance claims
  • Healthcare

Home Office Requirements:

Agents must have a a quiet room to work in, a landline dedicated connection, a corded phone and a corded headset for the phone, Internet connection and a Windows-based computer. with a wired connection to the Internet All of this is paid for and maintained by the agent.

Applying to Become a LiveOps Agent:

LiveOps agents are not employees but independent contractors, who are paid mostly on a per minute basis of talk time.

This is an important distinction because it means agents aren't paid for time between calls, so if volume is slow you will not make as much money. It is important to note that independent contractors are not guaranteed a minimum wage and they must pay the portion of their Social Security and Medicare taxes usually paid by their employer.

 

Agents may schedule their time in blocks as short as 30 minutes. Generally they must commit to a minimum level of time blocks, which for some positions works out to about 35 hours a month. Agents must be 18 years old and reside in the 48 contiguous United States. LiveOps does not charge a fee for training, but it does not pay during training. This unpaid training, which varies by position, may be around 10 hours of your time. Fore each client an agent works for a new certification or training is required. LiveOps does charge a $65 fee to new agents for a background and credit check.

To apply to be a LiveOps agent you must:

  • Create a login with a valid email address and sign in.
  • Provide information on your background, including information about sales experience.
  • Take an assessment for comprehension and computer skills (optional).
  • Verify that you understand the requirements.
  • Audition your voice.

LiveOps Website

For more profiles like this, see these work-at-home call center company profiles.

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