11 Questions to Ask Your Furniture Salesperson

A couple talking with a salesperson about furniture

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Today's furniture buyers are well informed, and they may not consider a salesperson when researching. In fact, some shoppers actively avoid using a salesperson because they don't want to feel pressured when making a large purchase. Despite their sometimes pushy stereotype, a furniture salesperson could turn out to be your best asset.

Questions to Ask a Furniture Salesperson

Asking the following questions and applying your existing knowledge will help create a successful furniture shopping experience:

  • Can I get a better price? When you walk into a furniture store, most likely you'll see price tags on everything. A salesperson will also quote you a price if asked. But you can always ask if you could get a better price on that chair, for instance. Every store has different policies and different criteria for lowering prices, but it never hurts to ask. And if you're not in a hurry, inquire about upcoming sales.
  • What customization features are available? Manufacturers are making their furniture more and more customizable beyond merely changing the fabric on your sofa. For upholstery, you can find different options for arm styles, filling, backs, and more. For case goods, there may be different finish options available.
  • Will any customization cost me extra? This is one question people often forget to ask, and sometimes the salesperson will not volunteer the information. If you don't confirm additional costs, you may end up paying above the assumed price.
  • How was this furniture made? If you're buying a sofa, you need to know what type of frame it has, and what kind of materials were used in the filling and support. All this affects the quality of your furniture. You may also want to know where it was made and who manufactured it. If you have sustainability concerns, ask about industry certifications and whether the finishes are non-toxic or low VOC.
  • Do you have other items in the same price range? It's always good to look at all the options before you make up your mind. Take a look at similar items, because you may find that some other piece fits your needs better. If the piece you like seems a little above your budget, ask to see similar items in another price range.
  • How do you deliver and how long will it take? Never assume anything about deliveries, even if you've made a purchase at the establishment before. Ask about any additional delivery charges, whether they'll call before delivering your furniture, and what day you should expect your furniture to arrive.
  • Why should I buy from you? As a consumer, you have the choice to buy or not buy from a store of your choice. Ask what sets this store apart from others, what makes them special. It's a good idea to inquire about their merchandise selection, customer service, pricing, warranties, and return policy.
  • What guarantees do you have? Find out about what any guarantees cover and if the guarantees are in writing. Some stores have price guarantees, where they match other retailer prices. Others pertain to their products or customer satisfaction. Sometimes there are additional guarantees from manufacturers.
  • What happens if things go wrong? Ask who will be responsible for answering any questions and what happens if you decide not to keep the furniture. This is where knowing about guarantees helps.
  • How much time do I have if I need to cancel my order? Sometimes, you may want or even need to cancel an order. You should know whether you can do so, and how much time you have for canceling an order.
  • Can you remove my old furniture? As anyone who has tried to get rid of used furniture knows, discarding it can be a pain and a hassle. Many furniture retailers will remove your old furniture when they deliver your new one. Some of them may even have furniture banks to help find a new home for your old discarded pieces.