Floral, Call Center
Headquartered in Los Angeles, CA, Teleflora provides customer service and sales agents for its more than 23,000 member florists throughout the U.S. and Canada. The company uses an in-house as well as remote workforce of call center agents.
Types of Work-at-Home Positions:
Work-at-home call center agents for Teleflora can be seasonal or temporary. It also offers room for advancement with its home-based call center management positions.
Starting as a seasonal employee is the path to permanent then management positions because the pool of applicants for these jobs is drawn from current employees only.
Seasonal/Temporary: Seasonal work-at-home agents answer inbound calls during the busiest times of the year: Valentine's Day, Mother's Day and Christmas. Seasonal agents can opt to all or just one of these holidays each year. All training is completed from home. See more work-at-home seasonal jobs.
Permanent: Teleflora Consumer Direct hires full-time “senior team members” to work with the company’s internal customers. This position work-from-home position is only for current permanent and temporary Teleflora employees. The job entails handling customer contacts including sales, service and supervisor-escalation calls; answering team member questions sent via the support’s phone or chat; training and coaching new and seasonal agents; and handle consumer customer calls as needed.
Management: Work-at-home team leaders, which are drawn from current work-at-home agents at Teleflora, coach other agents to meet and exceed performance requirements; complete required documentation; staff the help desk resources; train new/seasonal agents as well as handle customer contacts. This is a full-time position.
Teleflora Job Requirements:
High school diploma or equivalent is required for the seasonal jobs. Applicants must have excellent customer service, interpersonal and communication skills, verbal and written skills, including grammar, and voice quality. They must be computer literate, able to navigate web-based systems, intranet interfaces, and non-Windows-based programs and have good typing and data entry skills. Previous floral industry experience is helpful.
In terms of home office, new agents must have (before training begins):
- Windows-based PC (XP or newer) that is connected to modem or router (no wireless connections) with DSL or cable Internet connection
- Corded, landline telephone headset with noise-canceling microphone and mute button and volume control either on headset or phone
- Basic phone line that does not include call waiting or voicemail (no cell phones, digital or VoIP, but some cable companies are OK)
- USB headset/headphones for training webinars
See more of the typical office requirements for home call centers.
Salary and Hours at Teleflora:
For the seasonal jobs training (12-16 hours) is paid at the agent’s state minimum wage. After training pay is $8 per hour. For each season (e.g., Christmas, Mother’s Day) completed agents are paid a $250 bonus.
Applying for Teleflora Jobs:
In order to apply for Teleflora jobs go to the company's jobs page. Choose “Home-based/Telecommuting” and hit search. Select “Submit your Resume to this Job.” You will need to create an account and fill out an applicant profile. The recruiting process typically takes 2 to 5 days to complete. Once hired, applicants must be able to complete training in seven days.
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