teleNetwork

A Work-at-Home Company Profile

Industry:

Call Center

Company Description:

Based in the Austin, TX area, this contact center company has a network of home-based agents, in addition to its Texas-based office employees, who provide customer service and technical support from 18 U.S. states.

Types of Work-at-Home Positions at teleNetwork:

Customer account specialists and tech support representatives work full- and part-time schedules. Both work via chat and phone.

Customer service reps handle billing issues but will need technical knowledge as well. Customer account jobs are full time, while tech is both full and part time. applicants can choose morning (sometime between 5 AM-5 PM CT) or evening (sometime between3 PM-3 AM). Weekend availability is required.

Requirements:

Most of the basic requirements for the two jobs are the same. Applicants must be 18 years or older, have a high school diploma or related work experience, six months of experience in customer service, technical support, computer networking, help desk support, hospitality or similar work or volunteer experience. It is helpful to have advanced knowledge of computer software and hardware, experience (personal or professional) in troubleshooting computer issues, an understanding of TCP/IP protocols and Internet connectivity.

Technical requirements are a PC (laptop is OK), 15" monitor, webcam, USB headset and cable, DSL, or fiber ISP of a certain speed (with a direct connection, i.e. no wireless routers).

teleNetwork's work-at-home program only hires residents of Alabama, Arizona, Colorado, Florida, Georgia, Hawaii, Kansas, Mississippi, Missouri, New Mexico, Nevada, North Carolina, South Carolina, Tennessee, Texas, Utah, Virginia, and Wyoming.

If you don't live in one of these states, find work-at-home call center jobs in your state.

Salary and Benefits:

Training is paid at $9 per hour, and positions begin at $10 per hour.  Benefits include paid time off, health, dental, vision, and life insurance and 401K with match. Company has a wellness program that includes daily cardio and yoga classes via Google Hangouts, mental health support and more.

Application Process:

To apply, go to teleNetwork's website.

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