With today's fast pace and the fact that most people who provide any type of service have more work than they can handle, good service may be considered a rare treat. After all, it's not easy to juggle several people's issues at one time while a line of anxious customers waits their turn. When you have a positive experience, make sure you let the service person know how much you appreciate the extra attention. Your kind comments will probably make that person's day much brighter.
How Good Service Makes a Difference
Maybe you just had a business lunch at one of your favorite restaurants, and the employees went out of their way to take care of you and your clients. The hostess seated you right away, handed menus to everyone, and took time to answer questions about the daily specials. The server approached your table with a smile, greeted everyone, and made sure your order was perfect. This makes you look good to your clients.
Or perhaps you spent the afternoon at a spa, and now you feel more relaxed than you can ever remember. The aesthetician made your face look 10 years younger, and the massage therapist found every single knot in your muscles. Now you feel as though you can take on the world.
These acts of good service should be acknowledged. It's also nice to let their supervisor know how much you appreciate what the person did for you. It could make a big difference during the service person's next job evaluation.
Don't Forget to Tip
Always bring enough cash to tip well. Many service people rely on tips to make a living, and when they provide good service beyond what is necessary, they should receive a little extra for their effort. If you forget to get cash in advance, let the person taking payment know that you want to add the gratuity to your credit or debit card.
Send a Written Note
Take the time to find out the name of the supervisor or head of the department where the service person works to make it more personal, and don't forget to sign your name. It is also a good idea to provide your contact information in case the recipient of the note needs or wants to ask more questions.
When you receive excellent service from a spa, hair salon, massage salon, resort, catering, or other employees, it is always a nice gesture to send a thank you note. If possible, mention names and something specific that the people did for you.
Here are some examples of thank you letters for good service:
Dear Mr. Cooper,
Thanks to your company and the excellent service provided by your delightful employees, my daughter’s wedding went off without a hitch. All the guests enjoyed the lavish buffet, and they particularly enjoyed the canapés. John, Michael, Teresa, and Mary provided service with a smile. I would love to recommend your company to anyone who needs a catering service in the future. Please feel free to add my endorsement to any promotional materials you have in the future.
I want you to know how much I appreciate the excellent service you provided on Monday when I took one of my best clients to lunch. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. I won't hesitate to bring future clients to your establishment, and you can be assured that I will ask to be seated in your area. If I can put in a good word for you with the restaurant manager, don't hesitate to ask.
Your happy customer,
Sales Manager, XYZ Corporation
I wanted to drop you a note and thank you for the wonderful, relaxing service you provided during my trip to the day spa. Not only did Olivia give me a much-needed, relaxing massage, but Josette also gave me the best manicure I’ve ever had. Next time I go back to your spa, I hope to have a couple of my closest friends with me. You can be assured that I will ask for the same service people by name.
Relaxed and happy,
I brought my car in to your dealership this past Tuesday, and I want you to know how much I appreciate your mechanic's attention to detail. The car is running better than it has in a while, and I give credit to the work your people did. I will recommend your dealership to others in the future, and of course, I will return when my car needs maintenance.
Letting people know how much you appreciate their service matters in many ways. Not only does it help with job performances, but they also know what their customers like. Some customer service department managers use letters and comments to help train new employees, so take the time to craft a thank you note that is well thought out and meaningful.