It's no easy feat for workers in the service industry to juggle several people's issues at once. So when you have a positive experience, make sure you leave some kind comments to say thank you for the quality service.
How Good Service Makes a Difference
Maybe you had a business lunch at one of your favorite restaurants, and the employees went out of their way to take care of you and your clients. The hostess seated you right away and took time to answer questions about the daily specials. The server approached your table with a smile and made sure your order was perfect. In turn, this made you look good to your clients.
Or perhaps you spent the afternoon relaxing at a spa. The aesthetician made your face look better, and the massage therapist found every single knot in your muscles. After the visit, you felt as though you could take on the world.
These acts of good service positively affect our lives and should be acknowledged. Besides thanking the employee in question, it's also nice to let their supervisor know how much you appreciate what they did for you. It could make a big difference during the person's next job evaluation.
Acknowledging good service also tells businesses what their customers want. Some managers use customer comments to help train new employees, so taking the time to craft a thoughtful thank you note can actually improve the businesses you patronize.
Sending a Thank You Note for Service
In many cases, it's appropriate to address your thank you note to the employee's manager; don't forget to sign your name. It is also a good idea to provide your contact information in case the recipient wants to ask more questions.
If possible, mention specific details about your experience. Some compliments you might want to relay in your note include:
- You want to personally credit specific employees for their good service.
- You will patronize the business again.
- You've left a positive review online.
- You will refer the business to others.
- The business can use your endorsement publicly.
Thank You Note Samples
Here are some examples of thank you letters for service.
Dear Mr. Cooper,
Thanks to your company and the excellent service provided by your delightful employees, my daughter’s wedding went off without a hitch. All the guests enjoyed the lavish buffet, and they particularly liked the canapés. John, Michael, Teresa, and Mary provided service with a smile. I would love to recommend your company to anyone who needs a catering service in the future. Please feel free to add my endorsement to any promotional materials you have in the future.
I want you to know how much I appreciate the excellent service you provided on Monday when I took one of my best clients to lunch. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. I won't hesitate to bring future clients to your establishment, and you can be assured that I will ask to be seated in your area. If I can put in a good word for you with the restaurant manager, don't hesitate to ask.
Your happy customer,
Sales Manager, XYZ Corporation
I wanted to drop you a note and thank you for the wonderful, relaxing service you provided during my trip to the day spa. Not only did Olivia give me a much-needed, relaxing massage, but Josette also gave me the best manicure I’ve ever had. Next time I go back to your spa, I hope to have a couple of my closest friends with me. You can be assured that I will ask for the same service people by name.
Relaxed and happy,
I brought my car to your dealership this past Tuesday, and I want you to know how much I appreciate your mechanic's attention to detail. The car is running better than it has in a while, and I give credit to the work your people did. I will recommend your dealership to others in the future, and of course, I will return when my car needs maintenance.
Don't Forget to Tip
Always bring enough cash to tip well. Many service employees rely on tips to make a living. And when they provide good service beyond what is necessary, they should receive a little extra for their effort. If you forget to get cash in advance, let the person taking payment know you want to add the gratuity to your credit or debit card.