When hiring movers, you need to know who is the best company to hire and which movers not to hire. Rogue movers: movers that are unreliable or worse, ones that refuse to deliver your goods unless you pay them more. I've had my experience with a rogue moving company that kept my things and claimed the move never really happened. I did end up getting my things back, but it took a TV crew, the help of another transportation company and finally, the police, to have my things returned.
So if you have had a bad experience with movers or you're looking to hire a company, the best thing to do is visit some of the best websites to know whether your mover can be trusted or to report a rogue mover to help others in their search for a good moving company. Most of these sites are independent and consumer driven. Keep this mind while you're surfing for rogue movers and don't be afraid to lodge your own complaint to help others just like you.
You should also report your experience with the official government agencies responsible for the moving business.
As I've mentioned in other articles, the BBB is a great resource for obtaining a report on a company. If the company is a member, then more information is usually available. With details on the number of complaints issued and the number that were resolved, it's a good place to start your search for a good mover and an even better place to lodge a formal complaint.
The BBB also provides a ranking for its members. Like a school grade, it offers its overall opinion based on a variety of factors. Just keep in mind, that while the BBB does offer some sound advice, you should never take the information at face-value. Always do a thorough check on a mover before you hire, including your own research.
MovingScam.com is the best site out there for reporting moving companies who have provided lousy service. MovingScam's massive blacklist grows and is updated regularly. When you've narrowed down your search to a few companies, go to this website to see if your moving company is on the list. And they don't just list the companies, they provide links to who complained so you can read it for yourself. A fantastic moving resource site that I highly recommend.
This is an online service very much like SqueakyWheel. With a sophisticated search tool where you can search by topic or by subject offered from a pull-down menu, it's easy to find the company you're researching. With consumer submitted complaints, you get the details right from the complainant. They also feature a "Rebuttal Box" where the company, an employee or ex-employee can offer a rebuttal. It makes for some great bedtime reading.
Contact the FMCSA
If you've had a bad experience with a mover, you should always contact the Federal Motor Carrier Safety Administration (FMCSA) and lodge your complaint. This government agency is responsible for all transport carriers and they also keep a list of good movers and will ensure that a rogue mover is investigated and action is taken.
In addition to contacting the FMCSA, you should also file your complaint with the Department of Transportation. Their inspector general's office will also investigate and report any rogue movers to ensure the company is thoroughly investigated and the public is notified. While you may need some patience when contacting them, make sure you follow through so they can take the next steps.