Troubleshooting Samsung Washer Problems and Repairs

samsung
Courtesy of Samsung

Samsung is a leading manufacturer of washers and dryers. But if you have a washer and dryer, most likely there will come a time when a repair is necessary. These troubleshooting solutions may help keep your Samsung washer working smoothly and prevent a costly repair call.

Samsung Water Pump Issue During Spin Cycle

Problem: During the spin cycle, the washer pump keeps trying to pump water out disrupting the spin cycle.

If this problem happens, it's time to do a bit of detective work. Does this problem happen with every load or only smaller loads? Large capacity washers are great for families that need to wash large loads but don't always work well when washing small loads.

Today's washers have out of balance protection installed to protect a washer from damaging itself during the spin cycle. Some Samsung washers actually add more water during the spin cycle to attempt to correct the imbalance of a small load. To solve the problem, redistribute clothes to better balance the washer.

If the problem happens during large loads, it is usually an electronic control board problem. This can be an expensive repair and requires a technician.

Bleach Spotting After Every Use

Problem: After adding bleach in the bleach dispenser to clean and disinfect the washer or a load of clothes, bleach spotting occurs on future loads of laundry.

The spotting can occur on future loads even with an extra rinse if you are not using the bleach dispenser correctly:

  • Do not overfill the dispenser. Never exceed the MAX line in the cup.
  • Check the level of the washer. If the washer is not level and it is tilting to one side or forward or backward, the dispenser cups do not empty completely and you will get drips in the next load.
  • After using the bleach dispenser, take out the dispenser cup and rinse it well or dry it out with a rag to prevent drips.

Samsung Washer Trips Electrical Circuit 

Problem: Washer trips the electrical circuit in the home when it is turned on.  

There has been a recall on Samsung front load washers because water leakage onto the electrical connections of the washing machine's thermal sensor could cause an electrical short and ignite a circuit board, posing a fire hazard to consumers.

STOP using the washer until you can check into the recall and/or have the electrical system of your washer checked. If you need a user or repair manual, you can find it here and replacement parts here.

Water Remains in Detergent Dispenser After Every Wash

Problem: After every load of laundry, water remains in the detergent dispenser tray. 

It is not unusual for water to be left in a detergent, bleach, or fabric softener dispenser. The products are dispensed by flushing them out of the tray with a stream of water. It is possible that the water stream is not cutting off as quickly as it should (faulty solenoid, which is easy to replace) and that is causing the excess water.

If the water is clear (not actual detergent), then your clothes are getting clean.

Improve their functionality by cleaning them regularly.

Purple Streaks Left on Fabrics

Problem: Purple streaks appear on clothes after a cold water, short cycle wash.

The purple streaks happen when too much laundry detergent is used. One teaspoon of concentrated HE detergent is the recommended amount for a small, cold water load. Actually, you never need more than two teaspoons in an HE washer no matter the load size or water temperature.

Rewashing the clothes on a warm water wash with no added detergent should remove the streaks.

Washer Leaking during Rinse Cycle

Problem: Washer leaks water during the rinse cycle even after cleaning the lint trap and checking water and hoses for leaks.

If a leak is going to happen with a front loader, it is most often during the rinse cycle because more water is used at that time.

The cause is most likely a leak or hole in one of the interior lines. Such as a puncture/hole in either the DRAIN HOSE or the soft/black BELLOWS HOSE next to the DRAIN MOTOR/PUMP assembly. If you need a user or repair manual, you can find it here and replacement parts here.

Washer Stops During Spin Cycle

Problem: Washer stops during spin cycle and becomes off-balance. Spin cycle will complete after clothes are rearranged. 

To solve the problem:

  • Run a diagnostic test to see if any error codes appear. The failure to complete the spin cycle can be caused by a slow drain and that code will appear.
  • To correct the slow drain, open the bottom panel of the washer housing. You will see a plug on the lower right. Have some towels ready to catch a gush of water and remove the plug. Clean out the filter. You may find lint, coins, or buttons are obstructing the flow into the pump.
  • Never overload the washer. Take time to read the manual when you are not in a hurry to learn which cycle to select for different size loads.

Samsung Washer Will Not Start

Problem: Washer will not start even though the display says it is ready to begin the cycle. 

If the washer is receiving electrical power and everything else looks good, start by cleaning the contact points of the door latch with a bit of rubbing alcohol on a cotton swab. Even though it indicates that it is "locked", there must be full contact. If that doesn't work, here is the technical manual that will help you put the washer into diagnostic mode to better determine if you have a mechanical, computer or electrical problem.