Troubleshooting Problems With a Low-Voltage Thermostat

  • 01 of 04

    Low-Voltage Thermostats

    Hand turning dial on thermostat
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    Virtually all central heating and air conditioning systems are controlled by a low-voltage thermostat that tells the system when to turn on and shuts it off when the house temperature has reached the desired level. These thermostats are called low voltage because they run off a transformer that reduces line voltage from 120 volts to a level somewhere between 12 and 24 volts, depending on the brand of furnace you own.

    When an HVAC (Heating, Ventilation, Air Conditioning) system doesn't work...MORE quite as it should, very often it can be traced to a problem with the thermostat. Because these are easier to fix, the thermostat is the first place to look for problems. If the trouble is not there, then the problem may be in the furnace itself. 

    There are three HVAC symptoms that can often be traced to problems with the thermostat:

    • The system produces no heat or cooled air
    • The furnace does not set the temperature to the desired level—it is either too cold or too warm
    • The system cycles (turns on and off) too frequently
    Continue to 2 of 4 below.
  • 02 of 04

    If the System Produces No Heat or Cooling

    Young couple dressed warmly
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    If the HVAC system fails to turn on at all, there are a number of thermostat problems that should be considered before assuming the furnace or AC unit is to blame. In many cases, this symptom is the result of no electrical current reaching the thermostat. 

    Possible Causes

    • Circuit breaker tripped or fuse is blown
    • Thermostat components are dirty
    • Loose wires or open connection in the thermostat
    • Bad battery on digital electronic thermostats

    Possible Repairs

    • Reset circuit breaker or replace burned out fuse.
    • R...MOREemove thermostat cover and gently clean components, especially the bimetallic coil and the switch contact surfaces. Set the thermostat to its lowest setting and clean the bimetallic coil with a soft brush or compressed air. Set the thermostat to its highest setting and clean the coil again. Then, reset the thermostat to its desired setting.
    • Tighten any loose screw terminals. If a wire is loose from its terminal, place the wire back on the terminal clamp and tighten the screw.
    • Check for loose connections or disconnected wires on a low-voltage transformer, which is usually mounted on the furnace.
    • On electronic thermostat models, check to see if the display is working, indicating power. If it is not working, replace the batteries in the thermostat.
    Continue to 3 of 4 below.
  • 03 of 04

    If the System Fails to Set the Desired Temperature

    Electrician Installing New Programmable Thermostat
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    Sometimes the furnace/AC system will run, but will fail to set the temperature to the level you've chosen. 

    Possible Causes

    • Thermostat is mounted crooked
    • The heat anticipator is not set correctly

    Possible Repairs

    • Remove the cover of the thermostat and loosen the screws that hold the unit to the wall. Level the thermostat, then retighten the screws and replace the cover.
    • Adjust the heat anticipator.
    Continue to 4 of 4 below.
  • 04 of 04

    If the Furnace Turns On and Off Frequently

    Young woman repairing the thermostat of a radiator
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    If a furnace/ AC system turns off and on again frequently—a symptom known as short-cycling—it is usually because the electrical connections within the thermostat are not making clean, consistent contact. Be aware, though, that when outside temperatures are radically higher or lower than the desired indoor temperatures, it is normal for the HVAC system to cycle fairly frequently. On a bitterly cold winter's day, for example, your furnace may start and stop quite often. 

    Possible Causes

    • Dirty...MORE thermostat components
    • Heat anticipator not set correctly

    Possible Repairs

    • Remove the thermostat cover and gently clean components ,especially the bimetallic coil and the switch contact surfaces.​
    • Adjust the heat anticipator.