Troubleshooting Whirlpool Duet Washer Dryer Problems and Repairs

whirlpool duet
Courtesy of Whirlpool/Maytag

Through the years, Whirlpool Duet washer and dryer owners have sought advice on how to troubleshoot and solve operating problems. Perhaps these solutions will help keep your Duets humming along for a few more years.

Water Standing in Whirlpool Duet Washer

Reader Problem: I have a problem with water backing up into my Whirlpool Duet high-efficiency front loading washing machine after use. It is about 5 1/2 years old.

Recently I have noticed water puddling in the bottom of the washer. I will empty the washer after a wash cycle and there is no water standing in the bottom of the washer. It appears to have drained completely. However the next day I will notice that a pool of water is now covering the bottom of the washer drum. I've just run the drain and spin cycle each time to get the excess water out of the machine.

It appears that water is backing up into the washer. Is this a common problem? Is it a washing machine issue (requiring appliance repair) or a plumbing issue?

Repair Suggestion: Since the water is appearing after the washer is used, the problem could be in the washer or in your drainage lines. Can you tell if it is clean or soapy water?

If the water is clean, it may appear due to a failed inlet valve on your washer. Turn off the water sources completely (or disconnect the hoses) after doing a load of laundry and see if the problem happens.

If there is no water, then you have a valve repair that needs to be corrected. If you need a user or repair manual, you can find it here and replacement parts here.

If water does appear and it is soapy, then it is a drainage (plumbing) problem. The water could be drain water backing up into your washer from your drainage system.

Be sure the washer's drain hose is not stuck too far down the stand pipe. It should only be inserted about 6 to 8 inches. A severe clog in the drainage line could also cause a back-up of drainage water that seeps back into the washer.

When the repair is complete, be sure to give your washer a good cleaning to help prevent the growth of mold that can cause odor issues.

Whirlpool Duet Washer Door Will Not Lock

Reader Problem: The door latch on my Whirlpool Duet washer only works intermittently. Sometimes it works and sometimes it doesn't, we never know when this will happen or why it happens. 

We have tried shutting the door harder and spraying the latch with WD 40 oil.

Repair Suggestion: As you know, if the door won't lock, the washer won't run. So, rather than adding more "stuff" that will interfere with the operation of the latch, give it a good cleaning. Use a cotton swab dipped in rubbing alcohol to clean the latch and any contact points. This will remove the lint, dirt and product build-up that may be interfering with contact.

The lock/lock motor is easy to replace if you are handy with repairs. These locks have a motor - often a wax motor - that wears out with frequent use and misuse.

It is much less expensive to replace it yourself than to call a repair technician.

Whirlpool Duet Washer Door Will Not Unlock

Reader Problem: I did a load of laundry in my Whirlpool Duet front load washer, everything went fine until the wash cycle was complete. It sounded as if the door lock unlocked, however it is still locked tight. I have ran the laundry through two rinse cycles to see if it would unlock, still locked. How do I get the door unlocked?

Repair Suggestion: Here's what to do if the door will not unlock after a cycle of laundry:

  • Unplug washer or disconnect power.
  • Remove the lower kick panel.
  • Reach up along the inside of the front and locate the bottom of the door switch/lock unit.
  • Located on the bottom of the door switch/lock unit is a tear-drop shaped tab.
  • Gently pull the tab down about a 1/4-inch or until a click is heard.
  • The door may be opened.

The door lock/latch mechanism has a wax motor that can easily burn out. The replacement part is not terribly expensive and can be done yourself if you are handy with tools. It is quite simple to find a user/repair manual online if you have misplaced yours.

Whirlpool Duet Dryer Will Not Start

Reader Problem: I have a Whirlpool Duet Dryer (#GEW9250PW0) that won't start.

The dryer is receiving power and I was able to run a successful diagnostic test. However, the dryer won't start/run when the START button is selected. It does making a clicking noise, like it is trying to start. The dryer drum does rotate by hand. The light comes on inside the dryer when the door is opened, as normal.

I have replaced the thermal fuse because I know that a blown fuse can cause the dryer not to start.

Repair Suggestion: The first two things to check are the door latch and the start switch. The dryer will not start if the door latch is malfunctioning. It may just need to be cleaned to remove lint so that full contact is achieved or it may need to be replaced. Clean it by dipping a cotton swab in rubbing alcohol and cleaning all the contact points.

More likely, it is the start switch. These are not very expensive and are simple to replace. When it is repaired, make sure you are getting the best results from your dryer.