If there is one fact about purchasing mixed paint, it is this: Mixed paint cannot be returned to the store. Most paint stores prominently display signs to this effect near the paint mixing counter. Mixed paint is so unique that it is almost impossible for paint retailers to resell it. It ends up steeply discounted on the clearance rack, where it still doesn't get sold.
Paint manufacturer Valspar has decided to walk back this truism. What originally began as a marketing campaign became a company policy—allowing refunds on mixed paint. For homeowners, it's useful when you discover that the paint color on the bathroom wall doesn't exactly match the paint color in your mind. But it's not a no-questions-asked return policy, so it does have a few quirks.
Valspar's Paint Return Policy Basics
Can you bring back the can to Lowe's? No, you cannot initiate the return by physically returning mixed color Valspar paint to the paint store or Lowe's in the same way you might return an item to a department store.
How do you start the process? First, apply some of the paint that you want to return to your home's wall or ceiling surface. Next, buy a replacement gallon of paint and apply a few brushstrokes of the new paint next to the old paint.
How do you make a claim? Go online to Valspar's Love Your Color claim form, upload the photos, and submit.
Do you ever need to physically return the unwanted paint to Lowe's? No.
How much of a rebate do you get back? The paint return rebate is limited to $120.
What are the pros of this offer? The rebate's monetary amount is quite generous. Premium paint is expensive, so this offer fairly covers the cost of the paint.
What are the offer's cons? You have to deal with many obstacles just to request a return. The least favorable condition is that you have to apply both paint colors to your wall.
How does this compare to other paint return policies? Limited though it is, this return policy is still better than that of other retailers and paint companies. Home Depot specifically excludes mixed paint from its return policy. Sherwin Williams excludes "custom" products, a definition that includes mixed paint. Benjamin Moore not only excludes mixed paints—it excludes all paints from its return policy.
Valspar Return Guarantee Details
To allay customers' fears of buying the wrong color, Valspar Paint guarantee began life as the Love Your Color Guarantee. Since this limited-time promotion was successful, Valspar retained it and turned it into their Perfect Color Guarantee. Like many other rebate offers, you need to follow the directions precisely or you may not receive the refund.
- Buy 1 to 2 gallons of Valspar paint.
- The paint must be an eligible product. See below for a list of all Valspar paints eligible for a refund.
- Apply some to your wall. It must be applied to the wall to qualify for the refund.
- You have 60 days to decide on this paint.
- Go to the designated Valspar retailer where you originally bought the paint and buy the color you believe you'll like. The new paint must be the same paint as previously purchased but only in a different color.
- Apply the new color next to the color you don't like.
- Take a photo, fill out the rebate form online, send in the completed rebate request form, photo, and copy of the original receipts.
- Receive a refund.
Additional Conditions to This Offer
It is worth reading the terms and conditions because there are a few nuances you'll want to be aware of:
- It only applies to interior paint, not exterior.
- You can only use this offer once per year.
- You need to have saved your receipt.
- You will not be returned any sales taxes paid by you.
- You receive a gift card, not cash back.
Valspar Paint Return Eligible Products
From Lowe's (United States)
- Valspar® Reserve® Interior Paint + Primer
- Valspar Signature® Interior Paint + Primer
- Valspar Simplicity® Interior Paint + Primer
- Valspar Ultra® Interior Paint + Primer, Valspar 2000™ Interior Paint
- Valspar® Contractor Coat Interior Paint
- Valspar® 4000 Interior Paint
- Valspar ExpressCoat™ Interior Paint
From Independent Retailers
- Valspar Pristine® Interior Paint + Primer
- Valspar Medallion® Interior Paint + Primer
- Valspar® Supreme Interior Paint
- Valspar Color Style® Interior Paint
- Valspar Expressions™ Interior Paint
- Valspar® Integrity® Interior Paint
- True Basics® by Valspar Interior Paint
- Valspar® Professional Interior Paint
- Valspar® Professional Contractor 4 Series Interior Paint