Work-at-Home Call Center Employment

Many call centers use contractors, but these hire employees with benefits

Virtual call centers hire two kinds of workers, employees or independent contractors (a.k.a. self-employed). And while self-employment can seem like a dream--make your own hours, work at home, etc.--it has its downsides, especially for those who work in home call centers. Namely, you absorb many of the costs that those hired into call center employment positions don't, and you don't receive any employee benefits. Also, independent contractors are less likely to be paid an hourly wage....MORE For more information on salaries, see this article on Call Center Pay Structures.

So for those considering call center employment, it's important to first compare the benefits of employment versus self-employment. For those who decide employment's advantages win, check out ​this list of call center jobs of companies that hire people as employees. 

  • 01 of 26
    Flower in front of a young woman wearing headset at the computer
    Markus Moellenberg/Getty Images

    The 1-800-Flowers New York-based floral company hires for work-at-home call center jobs. However, most of these jobs are temporary, seasonal employment. It does occasionally hire permanent (particularly bilingual), at-home call center agents as well.

    Employee Benefits:
    Since most work-at-home employees are seasonal and temporary workers, employee benefits are not common.

    For more information about what it's like to work here, see these reviews of 1-800-FLOWERS by its current and former...MORE employees.

  • 02 of 26

    Alorica customer service agents handle billing, sales or troubleshooting calls for the company's clients. They are paid on a per-minute rate, per-call or minimum wage. Start-up costs include a background check.

    Employee Benefits:
    The company does not offer paid time off or pay for medical benefits. However, it does give employees the option to purchase medical and dental benefits. Training is paid.

  • 03 of 26

    The online retail giant Amazon.com hires as employees virtual call center agents and managers and HR professionals to work at home in Delaware, Kansas, Kentucky, New York, North Dakota, Oregon, Washington State and West Virginia. These work at home jobs are both salaried and hourly, full and part time.

    Employee Benefits:
    Benefits for full-timers include "stock, time off, an employee discount, and dedicated resources to support your ongoing growth and development."

  • 04 of 26


    American Airlines offers home-based jobs as reservation agents for experienced CSRs who live within 75 miles of Fort Worth, TX. Ten weeks of onsite training is required. When positions are available, they can be found by searching jobs database using "home." 

    Employee Benefits:
    Health and dental insurance, paid vacation and travel privileges are among the position's benefits.

    Continue to 5 of 26 below.
  • 05 of 26

    The work at home call center program at Apple hires both college students and non-students for full and part-time employment. Agents’ home offices must be within 100 miles of specific locations in Arizona, California, Florida, Georgia, Louisiana, Missouri, New Mexico, Nevada, Ohio, Oklahoma, Texas, Utah, and Ontario, Canada. Students must be enrolled in the college from which Apple recruits, which are in the states listed above.

    Employee Benefits:
    Company provides an iMac for use while working...MORE from home and its website touts a "great benefits package, competitive pay, and an employee discount on Apple products."

  • 06 of 26

    The Asurion Device insurance company hires at-home customer service agents as employees in various U.S. states for full- and part-time positions. Agents bilingual in Spanish and French are needed.

     Employee Benefits:
    Medical, dental and vision insurance, as well as a 401K is offered.

  • 07 of 26

    Aspire Lifestyles hires home-based call center agents and virtual assistants for full- and part-time schedules.

    Employee Benefits:
    Vacation/holiday pay, "opportunity" to obtain health and dental insurance, life insurance

  • 08 of 26

    Virtual call center agents in most U.S. states, Canada and United Kingdom in these employment positions receive incoming calls and provide services that may include customer service, sales or technical support.

    Employee Benefits:
    Convergys offers paid training and benefits, including medical plans, paid time off and life insurance.

    Continue to 9 of 26 below.
  • 09 of 26

    Internet cruise seller, Cruise.com hires home-based sales and customer service agents.

    Employee Benefits:
    In addition to employee benefits, company offers travel agent benefits.

  • 10 of 26

    Enterprise Car rental company that owns the Alamo, Enterprise and National brands hires home-based reservation agents for full-time work in parts of the United States and Canada

    Employee Benefits:
    Benefits include health and dental insurance, 401k and paid time off.
     

  • 11 of 26

    GE hires as "client services representatives" to review and analyze credit applications and credit bureau information, communicate credit decisions and provide support for customer application issues. Most of GE Retail Finance's call center jobs are office-based, but when it is hiring for home-based employment, jobs will be listed in its careers database. Bilingual French and Spanish CSRs needed.

    Employee Benefits:
    Benefits may include health, vision and disability insurance.

  • 12 of 26

    Hotel chain's Hilton@Home program, which hires for its home call center jobs through the company's Dallas and Tampa offices, employs work-from-home sales agents for customer care and reservations. New hires receive paid, brand and technical training and support. Agents bilingual in Spanish or Portuguese can earn $1 per hour more in some positions.

    Employee Benefits:
    Most positions are part-time and so don’t have full employee benefits. Part-time benefits include paid time off and...MORE employee discounts.

    Continue to 13 of 26 below.
  • 13 of 26

    The Home Shopping Network offers work at home jobs in call centers. Inbound calls are both sales and customer service. Jobs are based in St. Petersburg, FL, Roanoke, VA, and Nashville, TN.

    Employee Benefits:
    Benefits for employees working at least 30 hours per week include health insurance, dental plans, vision care, life insurance, short- and long-term disability coverage, a retirement savings plan, employee-stock-purchase plan and discounts on HSN merchandise.

  • 14 of 26

    This airline hires home-based reservations crew members to provide customer service. After initial training, reservationists are allowed to work from home. Bilingual ability may be required for some call center jobs. Travel to the Salt Lake City, UT office may be required.

    Employee Benefits:
    These include life, disability, medical, dental, vision and prescription insurance, flexible spending account, 401k, profit sharing and discounts on travel.

  • 15 of 26

    Retailer hires work-at-home call center agents, often on a temporary or seasonal basis. Bilingual agents hired on a permanent basis. May need to be within travel distance of a training center. Choose "Work From Home" in Job Category to see if any work at home jobs are available. More: Bilingal Home Call Center Jobs

    Employee Benefits:
    These include paid vacation and holidays; life, disability, medical, dental, vision and prescription insurance; retirement plan and employee discount.

  • 16 of 26

    Sitel Work@Home, the company's work-at-home program, offers call center agents in the United States professional training at home.

    Employee Benefits:
    These include paid vacation and holidays; medical and dental benefits for full-time employees; and 401(K).

    Continue to 17 of 26 below.
  • 17 of 26

    This office supply retailer has work at home call center opportunities for people based in Louisiana and throughout Canada. More: Call Center Jobs in Canada

    Employee Benefits:
    Full- and part-time workers receive medical, dental, life, dependent life, accidental death, vision and disability insurance; pretax flexible spending account (FSA) with company match; employee stock purchase plan; 401k; and company discount.

  • 18 of 26

    Starwood @Home associates must attend four weeks of training. Starwood provides a company computer, keyboard, mouse, headset, designated phone and company software, but associates pay for monthly phone and Internet provider charges. Must be available to travel to Austin, TX or Fall River, MA for training.

    Employee Benefits:
    While benefits may vary, Starwood generally offers health, dental and vision insurance, 401k, health saving accounts, employee stock purchase plan, paid time off and...MORE company discount.

  • 19 of 26

    Support.com hires chat and call center technical support agents as well as supervisory and sales jobs from home.

    Employee Benefits:
    Benefits include health, dental and vision insurance, 401k, health saving accounts, employee stock purchase plan, paid time off.

  • 20 of 26

    Work-at-home call center agents at this company take inbound customer service and sales calls for a variety of clients. Pay varies but starts around $9/hour. Employees are paid an hourly rate for both time on and off the phone. Training is paid. After a position is offered, applicants pay for a background check. Bilingual skills are a plus. More: Bilingual Home Call Center Jobs

    Employee Benefits:
    Medical, dental and vision plans are available for all employees, and for longer-term employees, a...MORE matching a 401K retirement plan is offered.

    Continue to 21 of 26 below.
  • 21 of 26

    This Global business process outsourcing (BPO) company hires associates for part-time hours (20-30 hours/week) to work from home as call agents and in other fields in some U.S. states and the U.K. 

    Employee Benefits:
    These include paid training and 401k.

  • 22 of 26

    Approximately 45 percent of this call center company's positions are work at home jobs. However, work in a brick-and-mortar center is required first. Residency in MN or WI in required.

    Employee Benefits:
    For those working 32 hours a week, the company contributes toward the cost of medical insurance and health savings accounts.

  • 23 of 26


    Transcom call center company hires home call center agents from the U. S. and Canada who do customer service and technical support. Must work 35-40 hours.

  • 24 of 26

    U-Haul's work-at-home call center agents take incoming calls from customers calling specific U-Haul moving centers across the US and Canada (French/English bilingual jobs in Canada) in these part-time employment positions. Representatives answer general questions, make reservations and/or provide roadside assistance. There is paid training. Search "work from home" in company's job database to find openings.

    Employee Benefits:
    Benefits for part-timers include dental plan, limited...MORE medical plan, 401k, stock-purchase plan, company discounts and credit union

    Continue to 25 of 26 below.
  • 25 of 26

    This Chicago-based company hires home call center agents in several states for telemarketing work.

    Employee Benefits:
    Benefits include health insurance, 401k, and paid time off.

  • 26 of 26


    TeleNetwork's call center's employees work from home as assisting customers with Internet services, desktop support, and security issues as well as billing customer service.

    Employee Benefits:
    Benefits include health, medical, dental  insurance, 401k, and paid time off.

    More Tech Support Jobs from Home

Disclaimer: Advertisements for work at home jobs or business opportunities placed on this page in the section labeled "Sponsored Links" or elsewhere are not necessarily legitimate. These ads are not screened by me but appear on the page due to having similar keywords to the text on the page. More on sponsored links to work-at-home jobs